Terms of use and sale

1. Service and scope

Capsora lets you record or upload a video, set its reveal conditions and share a capsule by link. These terms govern use of the service and paid orders. The publisher’s identity and contact details are set out in the legal notice above.

A recent browser, an Internet connection and a compatible device are required. Recording requires permission to use the camera and microphone. File, duration, scheduling and feature limits are shown before confirmation. Video processing may take time; a capsule can only be played once processing is complete.

2. Account and capsule creation

You may start a draft before signing in. Activation requires registration or sign-in. The interface offers email and password authentication and any other methods displayed at the time. You must provide accurate information, protect your credentials and report unauthorized access.

You must have legal capacity to enter into the contract. Minors act with the authorization and under the responsibility of their legal representative where required. Viewing a shared link generally does not require an account.

3. Plans, prices and orders

The Basic plan is free. Premium is a one-time payment per capsule and is not a recurring subscription. The features, total price, currency and applicable taxes are shown in the checkout summary before payment; that summary defines the order. Promotions apply according to the terms displayed.

Before confirming, check the video, recipients, reveal date and options. Stripe processes payments. A paid order is activated after payment confirmation, subject to technical video processing. Keep the order summary and payment receipt.

4. Sharing, reveal and retention

A capsule opens according to the date or participation conditions selected. Email notifications do not guarantee delivery to the exact second because delivery depends on the recipient’s provider. Check the date and time zone shown.

Anyone who obtains the link may access the capsule page and, after unlock, the video. A link can be forwarded. Do not share it publicly if the content is private.

Basic allows videos up to 30 seconds, scheduling up to 14 days and storage for 7 days after unlock. Premium allows videos up to 15 minutes, scheduling up to 50 years and no automatic retention deadline by default. A shorter deletion period can be selected from the available options. Retention after opening runs from unlock, not from the first viewing.

Deletion or expiry makes the content unavailable; provider cleanup may take a technical delay. Keep your original file. Downloads depend on the plan and the creator’s settings. Capsora cannot recall copies already saved by recipients.

5. Your content and third-party rights

You retain your rights in the videos, text and other material you submit. You grant Capsora only the non-exclusive permissions needed to host, technically copy, convert and deliver them to people with the link during the service. This permission does not authorize Capsora to use your videos in advertising.

You must have the rights to images, voices, music and other works used, and the required permissions from people shown or recorded, especially children. Illegal content, threats, hate, child sexual abuse material, privacy violations, fraud and abusive messaging are prohibited.

6. Reports, suspension and review

Content can be reported from its viewing page or through the publisher’s contact. Include the relevant link and specific facts. Capsora may restrict access or remove content to protect people, comply with law or enforce these terms.

Unless urgency or law prevents it, the account holder is informed and may ask the support team to review the measure. Suspension does not automatically remove statutory refund rights.

7. Withdrawal and refunds

For a distance contract entered into as a consumer, you generally have 14 days from the conclusion of the service contract to withdraw without giving a reason. Send a clear statement to the publisher’s contact or use the refund request in your account and identify it as a withdrawal.

Uploading, paying or starting hosting does not automatically remove this right. If you expressly requested the service to begin before the period ends, a proportionate amount for the service supplied may be due where the legal conditions are met. A service intended to remain hosted over time must not automatically be treated as fully performed on activation.

For a valid withdrawal, amounts due are refunded within 14 days of notice, using the original payment method unless otherwise agreed, subject to any lawful proportionate amount. Bank processing times may add to this period. Conformity rights, duplicate-payment claims and unauthorized-payment rights remain available.

A discretionary commercial refund outside statutory rights is reviewed case by case. After a full refund, capsule access is revoked and deletion of the files is initiated. Save originals before requesting closure.

8. Model withdrawal form

You may copy the following model into an email or letter to the publisher, whose details appear in the legal notice. Its use is optional; any clear statement is sufficient.

To the publisher of Capsora: I hereby notify you of my withdrawal from the contract for the following service: [capsule and order reference]. Ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Email linked to the order: [email]. Date: [date]. Signature only for a paper submission.

10. Availability and liability

Capsora provides the service according to the contract and its legal obligations. Interruptions may occur, including for maintenance; this is not a blanket exclusion of liability. Using a technical provider does not remove your legal remedies against Capsora.

You remain responsible for your equipment, connection and submitted content. No clause limits liability where the law prohibits it. A permanent shutdown must be handled with notice and in accordance with rights attached to current orders.

11. Service closure and changes

You may ask the publisher to close your account. The request should state what should happen to scheduled capsules; legal retention duties and third-party rights remain applicable. Current plans are one-time purchases, with no recurring subscription to cancel.

The terms accepted when an order is placed apply to that order. A new version is not retroactively imposed on earlier orders merely because you keep browsing. Changes affecting an ongoing service must be notified and respect statutory rights.

12. Complaints, mediation and applicable law

For a complaint, first contact the publisher in writing with the relevant references. If no solution is reached, a consumer may use the competent consumer mediator free of charge under the applicable conditions. The proposed mediator is CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France, +33 1 89 47 00 14, https://www.cm2c.net. Its final designation requires the publisher to complete an effective membership or agreement, as explained in the legal notice.

French law applies without depriving consumers of mandatory protections in the country where they usually reside. Jurisdiction is determined by applicable law; no exclusive French jurisdiction is imposed on consumers.